Frequently asked Questions

FAQ

What is an MSP?

MSP stands for Managed Service Provider. It is a company that provides businesses with IT services such as network management, cybersecurity, and data backup and recovery. MSPs take care of the day-to-day IT needs of businesses, so that they can focus on their core operations without having to worry about managing their IT infrastructure. MSPs work with businesses to provide customized IT solutions that meet their specific needs and budget. MSPs also offer proactive maintenance and monitoring services, which help identify and resolve potential IT issues before they become major problems. In summary, MSPs provide invaluable support to businesses by ensuring that their IT systems are running smoothly and securely, and enabling them to focus on their core business objectives.

Why choose an MSP vs. Break/Fix

When it comes to managing your business's technology, you have two main options: break/fix or managed IT services. Break/fix is the traditional method of technology support, where you only call in a technician when something breaks or needs repair. Managed IT services, on the other hand, is a proactive approach to technology support.

Here are a few reasons why you should choose managed IT services over break/fix:

1. Cost-effectiveness: With managed IT services, you pay a flat monthly fee for all your technology needs. This means you won't be hit with unexpected repair bills or hourly fees. Plus, managed IT services can help prevent costly downtime and data loss.

2. Proactive maintenance: Managed IT services providers perform regular maintenance and updates to keep your systems running smoothly. This helps prevent issues before they become major problems.

3. Security: Managed IT services providers offer advanced security measures to protect your business from cyber threats. This includes things like firewalls, antivirus software, and data backup solutions.

Overall, managed IT services offer a more efficient, cost-effective, and secure approach to technology support. If you want to ensure your business runs smoothly and avoid unexpected downtime, it's worth considering managed IT services.

Software

Do Managed IT services include Cybersecurity?

Yes, Managed IT services typically include cybersecurity measures to protect your business from potential cyber threats. Cybersecurity is an essential aspect of IT management, and it involves a range of practices and technologies designed to safeguard your business data and systems from unauthorized access, theft, and damage.

A Managed IT service provider typically employs a team of cybersecurity experts who are responsible for monitoring your devices, identifying potential vulnerabilities, and implementing security measures to mitigate risks. These security measures may include firewalls, antivirus software, intrusion detection and prevention systems, data encryption, and employee training on cybersecurity best practices.

By partnering with a Managed IT service provider that offers comprehensive cybersecurity services, you can ensure that your business is protected from cyber threats and that your data is secure. This can help prevent costly data breaches, downtime, and other negative impacts on your business operations and reputation.